RETURNS & EXCHANGES

Please inspect items immediately when received. Read the conditions below carefully before inquiring about returns and exchanges.

Returns:

• All returns are subject to a 30% re-stocking fee. The restocking fee covers the cost of our order processing and restocking process. If you wish to retain store credit, the restocking fee may be waived.

• Customers are responsible for paying and shipping the product back to us.

• Items you wish to return MUST be approved prior to your return. Returns that qualify are of the following: (Broken, Missing pieces, or Damaged) any other reasons for the returns do not comply with our policy. All return inquiries must be sent to us within 14 days of receiving your order.

• Approved Returns MUST be sent back to us within 10 days of approved returns.

• Returned items must be in brand-new condition in original packaging.

• Shipping, handling, and transaction fees are non-refundable.

• No returns, cancellations, or refunds are allowed on Pre-Orders and special order items.

• Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.

Exchanges:

• Please contact us if inquiring about an exchange.

• Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by Stradale Design, we will provide a return shipping label for you to use to make the exchange as seamless as possible.